Shipping, Delivery & Return Policy

Order Lead Time

In-Stock Items: We aim to ship in stock items within two (2) business days.

Out of stock items or made to order items: Items may take up to 1-6 weeks for delivery. We will email you with an estimated delivery within 24 hours after an item has been purchased and tracking information when your order has been sent.

Custom Designs: We specialize in custom design and expert craftsmanship. If you wish to have an item made by our jewelers we will contact you with an estimate and delivery time. 

If your order is a rush, please email sales@mauricesjewelers.com and we will do our best to prioritize your order!

Shipping & Delivery

Maurice’s Jewelers is not liable for lost shipments when tracking indicates it has been delivered.

Maurice’s Jewelers is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue within the shipping company.

MauricesJewelers.com offers free shipping with the following guidelines:

******Free Domestic 2nd Day shipping via USPS or UPS

****** All packages shipped require a signature upon delivery.

****** All customers selecting Overnight Delivery will be charged.

****** Orders that total $500 or below are not eligible for Free Shipping

****** MauricesJewelers.com does not offer free shipping for repaired and returned items.

Returns/Exchanges 

All items must be returned within 30 days of receiving your order.

To be eligible for a return, your item must be unused and in its original packaging. We reserve the right to refuse any exchange if we believe the items are intentionally damaged or misused. 

Please mail items to:

 

Maurice’s Jewelers

11865 South Dixie Hwy

Miami, FL 33156

Attention: Online Returns

Non-returnable items:

  • Gift cards
  • Special Orders 
  • Personalized Jewelry 
  • Deposits for custom pieces

Refunds (if applicable)

Once your return is received and inspected, we will send you a confirmation e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Maurice’s Jewelers

A credit will be applied to your original method of payment within 7 business days.

*Special orders and custom jobs are final sale.

Repairs

We offer complimentary ring sizing or repairs with 30 business days of the original purchase. Please email sales@mauricesjewelers.com for repair requests and instructions. 

If a ring is purchased but the size requested is not in stock, the customer may choose to size the stock sized by our expert jewelers in house. Customers will be notified with this option upon purchase.